We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
This website privacy policy is divided into the following sections:
- Who we are
- Our website
- Our collection and use of your personal information
- Transfer of your information out of the EEA
- Cookies and similar technologies
- Marketing
- Your rights
- Keeping your personal information secure
- How to complain
- Changes to this website privacy policy
- How to contact us
- Do you need extra help?
Who We Are
This website is operated by OA Group Limited (“One Africa Markets”, “we”, “us”, or “our”), a company incorporated and headquartered in the Republic of Mauritius, with regulated subsidiaries across multiple African markets.
For more information, visit www.oamarkets.com.
We collect, use, and are responsible for certain personal information about you. When doing so, we act as a “data controller” under the Ghana Data Protection Act, 2012 (Act 843) and, where applicable, the EU General Data Protection Regulation (GDPR).
Our Website
This privacy policy relates to your use of [www.oamarkets.com] only.
Throughout our website, we may link to other websites owned and operated by trusted third parties to make additional information or services available to you.
These third-party websites are governed by their own privacy policies. For privacy information relating to these other websites, please consult their respective privacy policies.
Our Collection And Use Of Your Personal Information
While using our website or related digital channels, we may ask you to provide personally identifiable information that can be used to contact or identify you.
We collect this personal information from you either:
- Directly, such as when you register, contact us, subscribe to communication, or use or products and services; or
- Indirectly, such as through your browsing activity on our website (see “Cookies and Similar Technologies” below)
The Personal Information we collect may include:
- Full name, date of birth, nationality and identification details.
- Email address, telephone number and postal address.
- Account login credentials or user identifications.
- Bank account, payment or transactional details.
- Feedback or correspondence sent via email, web forms or social media.
- Technical data such as IP address, browser type, operating system, and usage metrics.
- Preferences or interest based on your engagements with our websites or content.
We use this personal information to:
- Create, verify, and manage your user account;
- Provide, improve, and personalize our products, services, and website;
- Respond to enquiries or service-related communications;
- Comply with regulatory, legal, and anti-money laundering (AML/KYC) requirements;
- Notify you of changes to our website, products, or services;
- Conduct analytics to enhance user experience and security
- Send marketing or promotional communications (where permitted by law and with your consent).
Our website and services are not intended for use by children under 18, and we do not knowingly collect personal data from minors.
Our Legal Basis for Processing Your Personal Information
We process your personal information under one or more of the following legal bases:
- Consent: When you have given us explicit consent for a specific purpose.
- Contract: Where processing is necessary for the performance of a contract with you, or steps taken before entering into one.
- Legal Obligation: To comply with applicable laws, such as anti-fraud, AML, or data protection requirements.
- Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., improving services, ensuring security, or maintaining customer relationships).
Who We Share Your Personal Information With
We handle your personal data in accordance with applicable data protection laws.
We may share your information with:
- Affiliated Companies: Other entities within the OA Group;
- Regulators and Law Enforcement: Where disclosure is required by applicable law or regulation;
- Service Providers: Trusted third-party partners providing IT, analytics, compliance, or marketing support, bound by confidentiality;
- Professional Advisors: Legal, financial, and audit consultants as required.
We will never sell or lease your personal information to third parties.
Whether Information Has To be Provided by You, And If So Why
Where we collect personal data directly from you, we will inform you if it is mandatory to provide such information. In cases where you fail to provide required data, we may be unable to offer certain products, services, or access to parts of our website.
Transfer of Your Information Out of Mauritius or the EEA
As an international group operating across multiple African jurisdictions, we may transfer your personal data to locations outside Mauritius, the European Economic Area (EEA), or your country of residence. Where we do so, we ensure that appropriate data protection safeguards are in place — such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms — to guarantee that your personal data is protected to a standard consistent with applicable laws.
Cookies And Similar Technologies
A cookie is a small text file placed onto your device when you use our website. We use cookies and similar tracking tools (including Google Analytics and Meta Pixel) to recognize your device, remember preferences, and analyze website performance.
For more details, please refer to our Cookie Policy.
You can also manage or disable cookies through your browser settings.
For general information on cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
Marketing
We may use your personal information to contact you with newsletters, updates, or promotional materials related to One Africa Markets.
We will only contact you for marketing purposes if you have given us explicit consent to do so.
You can withdraw your consent or opt out of marketing communications at any time by using the “unsubscribe” link in our emails or contacting us directly.
Your Rights
Under data protection law, you have several important rights free of charge, including to:
- Access your personal data and obtain a copy;
- Request correction of inaccurate or incomplete data;
- Request deletion of your personal information (“right to be forgotten”);
- Restrict or object to processing under certain circumstances;
- Request transfer of your data to another controller (“data portability”);
- Withdraw consent where processing is based on consent;
- Object to direct marketing at any time.
To exercise any of these rights, please:
- Email or write to us (see Section 14);
- Provide sufficient information for us to identify you; and
- Supply proof of identity and address (e.g., a copy of your ID and recent utility bill).
Keeping Your Personal Information Secure
We implement robust technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
Measures include:
- Secure Socket Layer (SSL) encryption on our website;
- Firewalls and intrusion detection systems;
- Limited access to authorized personnel under confidentiality obligations;
- Regular security audits and monitoring.
We do not store your payment card details.
While we apply industry-standard safeguards, no transmission or storage system can be guaranteed to be 100% secure.
How To Complain
We hope to resolve any concerns you raise about our use of your information.
If you are dissatisfied, you have the right to lodge a complaint with your local supervisory authority.
In Ghana, the relevant authority is the:
Data Protection Commission (DPC)
4th Floor, Ghana National Communications Authority Tower,
Pawpaw Street, Accra, Ghana.
Website: https://dataprotection.org.gh
Email: info@dataprotection.org.gh
If you are based in another jurisdiction, you may also contact your local data protection authority.
Changes To the Website Privacy Policy
This Privacy Policy is effective from 16/09/2019 and remains in effect unless amended.
We reserve the right to update or modify this policy at any time.
Any changes will take effect immediately upon posting to this page.
If we make material changes, we will notify you by email or via a prominent notice on our website.
How To Contact Us
If you have questions about this Privacy Policy or the information we hold about you, please contact our Data Protection Officer:
Data Protection Officer (DPO)
OA Group Limited
Registered Office: 1 Norfo Close
Email: info@oamarkets.com
Website: www.oamarkets.com
Do You Need Extra Help?
If you require this notice in another language or an accessible format (e.g., large print or audio), please contact us at privacy@oamarkets.com.
